Refund & Return Policy
Customer satisfaction remains one of our highest priorities.
Return Period
Customers may request a return within 30 days after receiving their order.
Returned products must:
- Be unworn and unused
- Be returned in original packaging
- Include all tags and accessories
- Remain in resalable condition
Items Excluded From Returns
The following products are not eligible for return:
- Customized items
- Gift cards
- Clearance merchandise
- Products designated as final sale
How to Initiate a Return
To request a return, email support@chlomall.com with:
- Your order number
- Product name
- Reason for the return
Our support team will review your request and provide further instructions.
Refund Processing
Refunds are issued after returned merchandise has been inspected and approved.
Please allow 5–10 business days for the refund to appear in your original payment account.
Damaged or Incorrect Deliveries
If you receive a damaged or incorrect item, please notify us within 7 days of delivery and provide photos documenting the issue.